Customer Support

Complaints Procedure

We take all complaints seriously and aim to resolve them within 14 days.

Contact Us Directly

Email us at admin@balkanraffle.com with full details of your complaint. Include your account email, order reference (if applicable), and a clear description of the issue.

Acknowledgement

We will acknowledge your complaint within 2 working days of receipt and assign a reference number for tracking.

Investigation & Resolution

We aim to fully investigate and resolve your complaint within 14 calendar days. For complex issues, we will keep you updated on progress.

Final Response

You will receive a final written response. If you are not satisfied, you may escalate to Citizens Advice or relevant consumer protection bodies.

Submit a Complaint

Complaints Email:

admin@balkanraffle.com

Response within 2 working days

Postal Address:

BalkanRaffle Ltd 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Escalation

If you are not satisfied with our response, you may contact:

Citizens Advice

Free, independent advice for UK consumers.

Advertising Standards Authority (ASA)

For complaints about advertising or promotional material.

ICO (Data Protection)

For complaints specifically about how we handle your personal data.

BalkanRaffle Ltd • Companies House: 17276881 • admin@balkanraffle.com